Yes, you should have either been notified directly by us via our Newsletter and text message alerts. You will receive one of the following:
- Text message from 'SchoolMeals'
- Email from 'firstname.lastname@example.org'
I'm yet to receive a text or email to choose my supermarket choice.
It is likely the vouchers have not been assigned yet or your details may be wrong in the school's system. If you have any queries, please contact us directly.
I have made my supermarket choice, but I'm yet to receive my voucher.
There may be a number of reasons for this such as:
- If you selected your supermarket choice after 12pm that day, your voucher will arrive the following day.
- You made your supermarket choice after 12pm on a Friday. You'll receive your voucher on Monday.
When do the vouchers expire?
Vouchers expire after 12 months of issue, other than Tesco which is 5 years. Parent's can also contact the customer service number on the voucher for an update
My Asda voucher doesn't show the full amount when I view it on my phone or email.
You can check your balance by following this link https://cards.asda.com/.
Can I use the voucher online?
Asda are the only supermarket that currently allow vouchers to be used online. This is due the supermarket systems. We appreciate that parents may prefer these to be an option moving forwards, and we can update you when this can be an option.
If I don't spend the whole voucher, can I keep using it until all has been allocated to a purchase?
Yes, this is correct. If you would like to spend more than the voucher total in one shop then you can pay the remaining balance by another method (i.e. debit card).
How much money will be on my supermarket vouchers?
£15 will be allocated.
What happens if I have multiple children at the same school?
You will receive a voucher for each child to spend at the same supermarket.
Can I change my choice of supermarket?
We are able to do this on your behalf.
I have chosen a supermarket. Will this be retained for the next voucher?
Can I use the voucher on my mobile phone?
Yes, you can.
I'm having trouble using my voucher in-store, what should I do?
Please contact the supermarkets directly who will be able to help you